We’ve been talking for months about the disaster that is the Healthcare.gov back-end, and now, as predicted:
Record-keeping snags could complicate the start of insurance coverage this month as people begin using policies they purchased under President Barack Obama’s health care overhaul.
Insurance companies are still trying to sort out cases of so-called health insurance orphans, customers for whom the government has a record that they enrolled, but the insurer does not.
Government officials say the problem is real but under control, with orphan records being among the roughly 13,000 problem cases they are trying to resolve with insurers. But insurance companies are worried the process will grow more cumbersome as they deal with the flood of new customers who signed up in December as enrollment deadlines neared.
More than 1 million people have signed up through the federal insurance market that serves 36 states. Officials contend the error rate for new signups is close to zero.
Insurers, however, are less enthusiastic about the pace of the fixes. The companies also are seeing cases in which the government has assigned the same identification number to more than one person, as well as so-called “ghost” files in which the insurer has an enrollment record but the government does not.
Note that the 13,000 problem cases are only the ones they know about. Any “orphans” who haven’t come forward during the first ten days aren’t counted among the number.