The Obama administration has scaled back their ambitions for the Obamacare exchanges considerably from their original grandiose promises:
[Henry] Chao said the main objective is to get the exchanges up and running and signing up the uninsured. “The time for debating about the size of text on the screen or the color or is it a world-class user experience, that’s what we used to talk about two years ago,” he said. “Let’s just make sure it’s not a third-world experience.”
(Emphasis mine.) And they’re failing.