Botched 911 system kills teen

The AP has the tragic and troubling story of Australian teen’s death after becoming lost in the wilderness.  He called for help on his cell phone, but the 911-equivalent operators were focused more on satisfying the demands of the software than on getting him help.

Mandatory fields when entering data into software are always annoying, but this time they cost a boy his life.  Until the day comes (possibly never) that computers can exercise sound judgement, humans must be able to override their demands, particularly in systems on which lives depend.

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